AskAdelyne Refund and Cancellation Policy
Last updated September 24, 2026
All services are provided by AskAdelyne LLC and AskAdelyne LLC only.
This Refund and Cancellation Policy governs private sessions, readings, group events, classes, workshops, masterclasses, paid newsletter or Community subscriptions, and other paid offerings. By purchasing, booking, or registering for an offering, you agree to this policy and the AskAdelyne Terms and Conditions.
Please review the policy before submitting payment. Different rules apply to private sessions, group events, and recurring subscriptions. Nothing in this policy limits a consumer right that cannot lawfully be waived.
General Purchase and Registration Rules
Private sessions and event registrations may not be purchased, booked, or paid for on behalf of another person. Each client or participant must complete the applicable application or registration process, accept the applicable terms, and submit payment personally. Appointments, registrations, and payments are non-transferable and may not be reassigned, sold, or shared.
Payment must be made through an approved payment method. A purchase or registration is not complete until payment has been successfully processed and confirmation has been issued. AskAdelyne LLC may decline or cancel a transaction that appears unauthorized, fraudulent, unlawful, or affected by a material pricing or technical error.
Private Sessions and Readings
Final Sales and Early Departure
All private-session sales are final, except when a refund is required by applicable law. Once a private session begins, all fees are strictly non-refundable. If a client chooses to end a session early, the unused time is forfeited and no refund or credit will be provided. Any time extending beyond the scheduled session may be billed separately when an extension is available and accepted.
Rescheduling Outside the 48 Hour Window
A client may reschedule a private session through the Wix online booking system when the change is made at least 48 hours before the scheduled start time. The rescheduled appointment remains subject to availability and this policy.
Rescheduling Within the 48 Hour Window
A request made within 48 hours of the scheduled start time must be emailed to Info@AskAdelyne.com for approval. AskAdelyne LLC may permit no more than one late reschedule per booking, at the sole discretion of AskAdelyne LLC. A subsequent late request, cancellation, or no-show forfeits the session and all fees paid.
Late Arrival and No Shows
AskAdelyne will remain available for up to 10 minutes after the scheduled start time. A client who has not joined or contacted AskAdelyne within that period will be considered a no-show, and the session and all fees paid will be forfeited. Late arrival does not extend the scheduled ending time.
Client Environment and Technical Difficulties
Clients are responsible for providing a private, quiet, and uninterrupted environment and for testing Zoom, the internet connection, microphone, speakers, headphones, and other required technology before the scheduled session. A refund will not be issued because of a disruption, software problem, equipment problem, or internet failure on the client's end.
If a technical difficulty on the client's end prevents the session from proceeding, AskAdelyne LLC may allow one courtesy reschedule. If a technical difficulty on the client's end also prevents the rescheduled session from proceeding, the session and all fees paid are forfeited.
Group Events, Classes, Workshops, and Masterclasses
Meeting Links and Participant Responsibility
Meeting links and confirmation details are sent by email following registration and payment. Participants are responsible for locating those details in advance, including checking spam or junk folders. A participant who has not received or located the meeting link must email Events@AskAdelyne.com at least 48 hours before the event. Failure to locate a link or request assistance by that deadline does not create a right to a refund.
Cancellation More Than 48 Hours Before an Event
A participant who cancels more than 48 hours before the scheduled event start time will have the option to either receive a refund of the registration fee minus any non-recoverable payment-processing fees already charged to AskAdelyne LLC or to receive an account credit toward a future AskAdelyne group event of equal value subject to the availability and any service-specific terms disclosed for that event.
Cancellation Within 48 Hours of an Event
A cancellation made within 48 hours of the scheduled event start time is not eligible for a refund. The participant will receive an account credit toward a future AskAdelyne group event, subject to availability and any service-specific terms disclosed for that event.
Locked Room and Late Entry
To preserve the integrity of the live space, a Zoom room may be locked promptly when the event begins. Late entry is not permitted after the room is locked. A participant who misses the event because of late arrival remains subject to the cancellation terms above.
Removal or Refusal of Service
AskAdelyne LLC may remove a participant from an event or refuse future service when reasonably necessary to protect Adelyne, other participants, the Work, the Group, or the privacy, safety, and integrity of the offering. If removal occurs after an event begins because of participant conduct or a policy violation, the registration fee is forfeited and no refund or credit will be provided.
Paid Newsletter and Community Subscriptions
A paid AskAdelyne newsletter or Community subscription renews automatically at the recurring rate and billing interval disclosed at enrollment until canceled. The renewal terms, recurring charge, and available cancellation method are presented before enrollment. By subscribing, the member authorizes the recurring charges until cancellation.
A member may cancel before the next renewal using the available subscription-management method or by emailing Info@AskAdelyne.com. Cancellation stops future renewal charges. Payments already processed are non-refundable and will not be prorated, except where required by law. Access to the paid subscription continues through the end of the current paid billing period unless otherwise stated at enrollment or required by the service platform.
A material change to the recurring price or subscription terms will be communicated as required by applicable law. Canceling a paid newsletter or Community subscription does not automatically unsubscribe the member from Kit communications. Kit is a separate voluntary email list and may be left by using the unsubscribe link in a Kit email.
Cancellation, Postponement, or Disruption by Circumstances Beyond AskAdelyne LLC's Control
If AskAdelyne LLC must cancel or postpone a private session or Group event, or if a session or event cannot be completed because of illness, emergency, technical failure affecting AskAdelyne LLC or the event platform, an act of God, or another circumstance beyond AskAdelyne LLC's reasonable control, AskAdelyne LLC will offer a rescheduled date or an account credit toward a future offering. Monetary refunds will not be provided unless required by applicable law.
Refund Processing
An approved refund will ordinarily be returned to the original payment method. Payment processors and financial institutions control the time required for a refund to appear. AskAdelyne LLC cannot guarantee a particular posting date after a refund has been submitted. Non-recoverable payment-processing fees may be deducted only where this policy permits that deduction and applicable law allows it.
Service Specific Terms and Changes
An offering may include additional written terms disclosed during application, registration, checkout, or confirmation. If a service-specific written policy conflicts with a general provision of this policy, the more specific service policy controls for that offering to the extent permitted by law.
AskAdelyne LLC may update this policy from time to time. The revised policy will be posted on the website with an updated revision date. The policy in effect when a purchase or registration is completed ordinarily governs that transaction, except when a later change is required by law or accepted by the purchaser.
Contact AskAdelyne LLC
Private-session questions and eligible rescheduling requests may be sent to Info@AskAdelyne.com.
Group-event cancellation requests, missing meeting-link questions, and other event-related inquiries may be sent to Events@AskAdelyne.com.